AppleMacSoft DRM Converter for Mac FAQs:

Find the answers about general questions.

Question 1.
After update to latest macOS 14 Sonoma, the DRM Converter does not work anymore. how to fix this?

Answer:
The latest version of AppleMacSoft DRM Converter for Mac 8.8.2 is fully compatible with macOS 15.2 Sequoia. Please download the latest version of AppleMacSoft DRM Converter and reinstall it.

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Question 2.
Can't be opened because Apple Cannot check it for malicious software? How to fix this?

Answer:
In the Finder, Right-click on AppleMacSoft DRM Converter, choose Open from the shortcut menu and the Open again. The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorised app.

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Question 3.
I just purchased this program, however it’s still giving me that 3 minutes limitation. Please advise.

Answer:
The trial (unregistered) version has limitations. iTunes audio conversion is limited to 3 minutes. To activate the full version, Entering your license code into a demo version of DRM Converter for Mac turns it into the fully licensed version.

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Question 4.
AppleMacSoft DRM Converter fails (Error connecting to XPCHelper.) Does not work. What should I do?

Answer:
Please download the latest version of DRM Converter and reinstall it.

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Question 5.
Is it possible to convert audiobook (M4B, AA, AAX) files to MP3 format?

Answer: Yes, DRM Converter supports convert iTunes M4B audiobooks and Audible AA, AAX files to MP3 on Mac OS X.

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Question 6.
The Converter window says that the status is complete. However, I see that the output duration is 00:00, and when I click on Explore Save File, I did not find the saved file, Is there something I’m failing to do?

Answer:
Please make sure that the audio needs to play through the internal speakers and not your external ones. and Please click "Refresh" first to ensure that the entire playlists are completely updated.

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Question 7.
I’m trying to convert some m4p files but the output duration is longer than the original file and not separate tracks. What do I do?

Answer:
The latest version of DRM Converter for Mac have fixed this problem, and it works perfectly.

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Question 8.
I am getting "Play Error" messages when trying to convert Apple Music to MP3 format.

Answer:
The solution is to go to iTunes to locate your original files, and then begin the conversion process again. If it still does not work, Please make sure that the songs needs to play through the Mac's speakers and not external ones. Also, Please try to turning off your iPhone or other device which was syncing over wi-fi.

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Question 9.
Does DRM Converter for Mac support converting unprotected audio files ?

Answer: Yes, It also supports converting unprotected audio files, like MP3, WAV, M4A, AAC, AC3, AIFF, AU, FLAC, M4R, MKA, RA, OGG and more.

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Question 10.
It can also convert iTunes movies, TV Shows and Podcasts?

Answer:
Yes, it not only converts music between different formats, but also extracts audio files from iTunes videos with high quality. If want to convert iTunes movies and TV Shows to video format, please use the DRM Video Converter.

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Question 11.
When I try to convert a box pops up in iTunes asking for my password for that obsolete Apple ID. The password is long forgotten and cannot be retrieved from Apple.

Answer:
Sorry, If the computer is not authorised then the songs cannot be converted. The solution is to login to the iTunes store and authorise the computer.

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Question 12.
Does DRM Converter for Mac support convert DRM protected movies to MP4 videos?

Answer:
No, The iTunes M4V video are protected by a very advanced technical method and also by copyrights laws. Only DRM Video Converter for Mac support decode that protected video and convert iTunes protected movies to MP4.

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Question 13.
I wanted to buy your software, but when I click on "Buy Now" there is $49.34 instead of the $39.95 offer listed on your website. Can you please help me out?

Answer:
All prices are in USD. Taxes may apply. Prices may be different in other countries, depending on taxes. VAT-registered businesses can supply their VAT number when ordering to avoid this.

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Question 14.
Do you offer a discount price for multiple licenses ?

Answer:
Yes, we will offer 20% to 60% discounts for multiple licenses. You may contact us for more details.

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Question 15.
I keep getting an Alert Relaunch saying "iTunes is not running, Do you want to relaunch it?” What can I do to fix this?

Answer:
This is a problem with the old version of DRM Converter only. The solution is to download the latest version of DRM Converter here and reinstall it.

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Question 16.
The program stops after a seemingly random number of songs and can usually be started again by clicking the stop and then start button. is there anything I could try to fix this?

Answer:
To fix the issue. Please try to turning off your iPhone or other device which was syncing over wi-fi.

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Question 17.
It seems that the conversion process stops after a short amount of time unsupervised. How do I set this program to run without stopping?

Answer:
The solution is to go to System Preferences > Energy Saver, and then adjust the computer sleep settings. Make sure to set the screensaver to Never, and left the computer sleep at Never.

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Question 18.
Converting finished, But can't find output files, How to fix this?

Answer:
Just reboot your Mac computer, and that should resolve the issue.

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Question not answered?
Please email us at support [at] applemacsoft.com