Ordering FAQs:

Check the answer for most asked questions. (order, payment, registration and license issues.)

Q: Is this one-time purchase or do I have to repurchase in the future?

A: All our products are purchased outright for a one time payment & lifetime license. No subscriptions here! The License never expires.

Q: Is it safe to order online from your website?

A: The answer is ABSOLUTELY YES, it is 100% secure. AppleMacSoft has contracted two High-quality registration companies, MyCommerce, and Avangate services, to handle orders for our products. Online orders are transacted via secure encrypted Internet connection. No private information will leak. Your private information is fully protected by our Privacy Policy.

Q: Why was I charged more than the price stated on the website?

A: For customers from the European Union, value added tax is added to all orders. Companies can purchase tax-free by providing valid VAT registration number. For customers outside the EU, no VAT is added.

Q: Are there multi-user discounts?

A: Yes! The price for multi-user license varies according to licenses you need. You can contact our sales team for more details. We offer up to 20% discount for schools, educational institutions, and nonprofit organizations.

Q: How long will I receive the registration info after I place order online?

A: The license will be delivered to your email immediately when the order is finished. To ensure that you can receive the registration code, please make sure that the email you used for online order is correct and can be accessed.

Q: What payment options are available?

A: Order using a major credit card (Visa, MasterCard, Discover,etc), PayPal, Bank/Wire Transfer, Check/Money Order, Apple Pay or by faxing a purchase order, and more.

Q: What benefits are available if I purchase your products?

A: 1. You will get the full version of software without any restriction. 2. Unlimited email support, guaranteed reply within 24 hours. 3. FREE lifetime update to latest version. 4. Get discount for purchasing other products. Email us for request.

Q: What's your Upgrade Policy?

A: All updates and upgrade are always free for registered users. You can visit our download page at https://www.applemacsoft.com/download.html to download and install the latest version of software.

Q: How can I get a CD as a backup?

A: Actually, you don’t need to purchase the backup CD. You can download the latest version of software from our website at any time without any limitation. Moreover, our software are upgraded at certain intervals by improving and adding features. So generally we will not suggest our users to buy the backup CD.

Q: What is your license policy?

A: All of our software is the lifetime license and there is no time limit.A single user license can only be activated on one computer.

Q: Can I evaluate before purchasing?

A: Yes, AppleMacSoft offers fully functional evaluation version in the hopes that all customers will fully evaluate the software before making a purchasing decision.

Q: What should I do if I purchased the wrong product?

A: Please contact our Tech support to exchange by paying price difference or you can purchase the correct product and then request a refund for the wrong product.

Please email us at support [at] applemacsoft.com . Our sales team will reply your email within 24 hours.